Book your reservation at doing one month or 2 weeks before you
arrive in Lombok Island and we don't serve book reservations by
phone or by email suddenly on a period that day.
We do not accept payment via Western Union:
Just keep in mind that Western Union and moneygram are unsafe and
unsecure ways to send money.
Western Union and moneygram do not verify anything on the form the
sender fills out, not the name, not the street address, not the
country, not even the gender of the receiver, it all means
absolutely nothing. The clerk will not bother to check ID and will
simply hand off the cash to whomever walks in the door with the MTCN#
and question/answer. Neither company will tell the sender who picked
up the cash, at what store location or even in what country the
money walked out the door. Neither company has any kind of refund
policy, money sent is money gone forever.
If you google "Western Union scam", "fraud moneygram scammer" or
something similar you will find hundreds of posts from victims and
near-victims who lost money via Western Union and moneygram. It is
common to lose money, especially Western Union from Malaysia and
Term Payment & Condition as follows:
To avoid the hassle before departure date or on the date of arrival
of your home country. 50% of the deposit or transfer payment is
required prior to the arrival date. However, full prepayment will be
required during the meetings service on the first day upon your
arrival in Lombok, by our representatives in Lombok. Prior to
joining the selected trips, cash payments will be accepted for
meeting service. All payments can be made in Rupiah (Idr), USD,
Euro. Australia, dollars or Pounds, based on the exchange rate at
the time of the transaction. Please pay in any currency of your
country so that our banks in Indonesia will receive Rupiah.
Cancellations and refunds
A cancellation fee of 50% will be applied, that cancellation is made
on 36 hours prior to the departure date. However, there are no
refunds for cancellations within 36 hours to the departure date; or
for failure to appear at the time of your departure.
All participants should be fit and healthy!
It is recommended that all people with medical problems or diet
restrictions please let us know as well, before departure, so they
might be met. It is recommended to bring with you any medications,
too, some band-aid, antibiotics, aspirin for headaches, etc. (for
Limitation Of Liability:
We only act in the capacity of transportation companies, hotels,
operators, and other, related to his schedule. Will not be
responsible for loss, damage, harm, including death, change of
schedule, distortions, etc that are beyond our control.
WE STRONGLY RECOMMEND THAT YOU TAKE APPROPRIATE COVER AT THE TIME OF
BOOKING YOUR HOLIDAY. ALSO, PLEASE CONSULT WITH YOUR TRAVEL
INSURANCE COMPANY IS RELIABLE. Trekking Rinjani does not include
travel insurance, accident insurance or any insurance this tour.
Everyone should be responsible to obtain the appropriate visa (s)
and bring a valid passport at all times. All travelers to Indonesia
must be in possession of a passport valid for at least six months
after the date of arrival. Please note that passport and visa
requirements are not the responsibility of us or your agent.
Not include in the package of fare:
Fees for passports, inoculation, the cost of excess baggage, baggage
insurance, accidents and goods is private, such as drinks, laundry
service, tips and gratuities and much more ...
Participating tour operators this is Lion Airlines, and Garuda
Airways. However, it may be at any given time is required to use the
services of other flights. No airline would incur responsibility or
liability to any person named in the order, apart from the
obligations that may arise as a carrier.
For all the domestic economy baggage allowance limit check in
luggage for each passenger two bag/piece. However, neither the
bag/cut the total dimensions may exceed 20 kg each. We recommend you
to take the necessary baggage during the trip. In case You have
already checked-out from the hotel, please packing your trunk and
locked it to store in our Office. We will take it back to you at
your arrival from the trip.
Trekking Rinjani is not itself a carrier or an entrepreneur, we
don't have an airplane, hotel, or coach. Flight, coach trips, tours
and hotels other accommodations consist in your tour provided by
reputation and brings its hoteliers on the conditions of their own.
It is important to note, therefore, that all bookings with Trekking
Rinjani are subject to the terms and conditions and limitations of
liability imposed by airlines, operator of the coach, the hoteliers
and other service providers, including but not limited to rent a
car, restaurant operators, whose services we use, some of which
limit or exclude liability in respect of death, personal injury,
delay and loss or damage to baggage.
We always do our best to ensure Your travel arrangements are
satisfactory and we are responsible for, but only to the extent of,
any loss or damage suffered by You as a result of our negligence or
our employees or agents. However, we cannot accept any liability
whatsoever for actions, omissions or default, whether negligent or
otherwise, of their flight, coach operators, hoteliers, or others
who provide services in connection with your holiday in accordance
with the contract between them and yourself (which can be evidenced
in writing by the issue of a ticket, voucher, coupon or the like)
and over whom we have no direct control and exclusive. We do not
accept liability in contract or tort (actionable wrong) for any
injury, damage, loss, delay, additional expenses or inconvenience
caused directly or indirectly by force majored or other events that
are beyond our control or which are not preventable by reasonable
diligence on our part, including but not limited to war, riot, fire,
flood a superb weather, severe, natural disasters, acts of
Government or of any authority, accident or failure of machinery or
equipment of industrial action (whether or not involving our
employees, and although such action may be settled by agreeing to
the demands of workers ' groups).
The condition of the ascent of Mount Rinjani during Ramadan or
During the month of Ramadan or fasting, we still serve the ascent of
Routine closure of Mount Rinjani National Park
The closure of hiking paths is one form of management of the
climbing is done in order to restore (recovery) of ecosystems, the
anticipation of danger of fire due to drought, cold weather and the
anticipation of the rainy season that accompanied the wind that may
harm the climbers. There are 2 closing mechanisms, namely a routine
and incidental (at any time when needed) the certainty of closure
will be issued by the clerk of the National Park of Mount Rinjani
and announced through the entrance and in the Office of the National
Park of Mount Rinjani).
The closure of the hiking paths are routinely done during planned
every year once at the time of the rainy season at the time
specified during the early January
to March, other than rain and
strong winds accompanying the danger at any time can occur also as
conservation of nature, Mount Rinjani National Park will open again
in early April, it is already customary in each year.
Guides and porters are not working during the ascent of Mount
At the feast of victory of Idul Fitri (Eid-al-Fitr on 06th of
July till 07th of July 2016) guides and porters are not working
during the ascent of Mount Rinjani, because they've been doing: Eid
prayer, Turn on Night Feast, Mutual visiting relatives, Visiting The
Grave, for it so we can still serve the doing the ascent of Mount
Rinjani on that date by giving extra bonuses to them to support this
as an inducement to keep them working on the Eid-al-Fitr on 06th
of July till 07th of July.
trekkers agent in Lombok or other branch agent does not serve climb
mount Rinjani on Eid feast, but only we can serve you at the feast
of Eid al-Fitr religious holiday, but if you want to have a
tolerance for a bonus our team, and we are ready to serve you.
Frequently ask questions;
Question: When is the best time of the year to climb Mt
Rinjani? And when does the national park mount Rinjani close?
Answer: The best season of the climbing mount Rinjani are
April - December. Mt Rinjani National Park closed from January -
March due to the heavy rain. In fact, almost all year round it is
possible to do trek due to the tropical climate that Lombok has,
unless the activity of the volcano raised. The National Park
authority will send notification about the current activity of the
Question: What are the different between Deluxe and Standard
Service at Mount Rinjani?
Answer: The Deluxe Service gives travelers more convenient
facilities such as; porter to carry your extra luggage to mount
Rinjani, mountain chair, soft mattresses for sleeping, toilet
shelter, better food, etc, while Standard Budget service use
communal trekking equipment.
Question: Do the porters carry our luggage/backpack to Mount
Answer: No they don't. Porters we provide are in charge to
carry all logistic for the trek program only. If you wish, you can
pay extra for extra porter to carry your extra luggage at IDR
150,000 per porter per day.
Question: Where can I leave my extra luggage during the trek
program to Mount Rinjani?
Answer: You can leave luggage to our coordinators under foot
of mount Rinjani. You can have all your luggage back after the trek
ends. It's the usual things we do with our guests also with your