Book Reservation:Book your reservation at doing one month or 2 weeks before you arrive in Lombok Island and we don't serve book reservations by phone or by email suddenly on a period that day. We do not accept payment via Western Union: Just keep in mind that Western Union and moneygram are unsafe and unsecure ways to send money. Western Union and moneygram do not verify anything on the form the sender fills out, not the name, not the street address, not the country, not even the gender of the receiver, it all means absolutely nothing. The clerk will not bother to check ID and will simply hand off the cash to whomever walks in the door with the MTCN# and question/answer. Neither company will tell the sender who picked up the cash, at what store location or even in what country the money walked out the door. Neither company has any kind of refund policy, money sent is money gone forever.
If you google "Western Union scam", "fraud moneygram scammer" or something similar you will find hundreds of posts from victims and near-victims who lost money via Western Union and moneygram. It is common to lose money, especially Western Union from Malaysia and Singapore
Term Payment & Condition as follows:
To avoid the hassle before departure date or on the date of arrival of your home country. 50% of the deposit or transfer payment is required prior to the arrival date. However, full prepayment will be required during the meetings service on the first day upon your arrival in Lombok, by our representatives in Lombok. Prior to joining the selected trips, cash payments will be accepted for meeting service. All payments can be made in Rupiah (Idr), USD, Euro. Australia, dollars or Pounds, based on the exchange rate at the time of the transaction. Please pay in any currency of your country so that our banks in Indonesia will receive Rupiah.
Cancellations and refunds
A cancellation fee of 50% will be applied, that cancellation is made on 36 hours prior to the departure date. However, there are no refunds for cancellations within 36 hours to the departure date; or for failure to appear at the time of your departure.
All participants should be fit and healthy! It is recommended that all people with medical problems or diet restrictions please let us know as well, before departure, so they might be met. It is recommended to bring with you any medications, too, some band-aid, antibiotics, aspirin for headaches, etc. (for the tropics)
Limitation Of Liability:
We only act in the capacity of transportation companies, hotels, operators, and other, related to his schedule. Will not be responsible for loss, damage, harm, including death, change of schedule, distortions, etc that are beyond our control.
ravel Insurance:WE STRONGLY RECOMMEND THAT YOU TAKE APPROPRIATE COVER AT THE TIME OF BOOKING YOUR HOLIDAY. ALSO, PLEASE CONSULT WITH YOUR TRAVEL INSURANCE COMPANY IS RELIABLE. Trekking Rinjani does not include travel insurance, accident insurance or any insurance this tour.
Travel Documents:Everyone should be responsible to obtain the appropriate visa (s) and bring a valid passport at all times. All travelers to Indonesia must be in possession of a passport valid for at least six months after the date of arrival. Please note that passport and visa requirements are not the responsibility of us or your agent.
Not include in the package of fare:Fees for passports, inoculation, the cost of excess baggage, baggage insurance, accidents and goods is private, such as drinks, laundry service, tips and gratuities and much more ...
Air Travel:Participating tour operators this is Lion Airlines, and Garuda Airways. However, it may be at any given time is required to use the services of other flights. No airline would incur responsibility or liability to any person named in the order, apart from the obligations that may arise as a carrier.
Your Luggage:For all the domestic economy baggage allowance limit check in luggage for each passenger two bag/piece. However, neither the bag/cut the total dimensions may exceed 20 kg each. We recommend you to take the necessary baggage during the trip. In case You have already checked-out from the hotel, please packing your trunk and locked it to store in our Office. We will take it back to you at your arrival from the trip.
Travel Accommodation:Trekking Rinjani is not itself a carrier or an entrepreneur, we don't have an airplane, hotel, or coach. Flight, coach trips, tours and hotels other accommodations consist in your tour provided by reputation and brings its hoteliers on the conditions of their own. It is important to note, therefore, that all bookings with Trekking Rinjani are subject to the terms and conditions and limitations of liability imposed by airlines, operator of the coach, the hoteliers and other service providers, including but not limited to rent a car, restaurant operators, whose services we use, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
Our Responsibility:We always do our best to ensure Your travel arrangements are satisfactory and we are responsible for, but only to the extent of, any loss or damage suffered by You as a result of our negligence or our employees or agents. However, we cannot accept any liability whatsoever for actions, omissions or default, whether negligent or otherwise, of their flight, coach operators, hoteliers, or others who provide services in connection with your holiday in accordance with the contract between them and yourself (which can be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct control and exclusive. We do not accept liability in contract or tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majored or other events that are beyond our control or which are not preventable by reasonable diligence on our part, including but not limited to war, riot, fire, flood a superb weather, severe, natural disasters, acts of Government or of any authority, accident or failure of machinery or equipment of industrial action (whether or not involving our employees, and although such action may be settled by agreeing to the demands of workers ' groups).
The condition of the ascent of Mount Rinjani during Ramadan or fasting:During the month of Ramadan or fasting, we still serve the ascent of Mount Rinjani. Routine closure of Mount Rinjani National Park The closure of hiking paths is one form of management of the climbing is done in order to restore (recovery) of ecosystems, the anticipation of danger of fire due to drought, cold weather and the anticipation of the rainy season that accompanied the wind that may harm the climbers. There are 2 closing mechanisms, namely a routine and incidental (at any time when needed) the certainty of closure will be issued by the clerk of the National Park of Mount Rinjani and announced through the entrance and in the Office of the National Park of Mount Rinjani). The closure of the hiking paths are routinely done during planned every year once at the time of the rainy season at the time specified during the early January to March, other than rain and strong winds accompanying the danger at any time can occur also as conservation of nature, Mount Rinjani National Park will open again in early April, it is already customary in each year.
Guides and porters are not working during the ascent of Mount Rinjani.At the feast of victory of Idul Fitri (Eid-al-Fitr on 06th of July till 07th of July 2016) guides and porters are not working during the ascent of Mount Rinjani, because they've been doing: Eid prayer, Turn on Night Feast, Mutual visiting relatives, Visiting The Grave, for it so we can still serve the doing the ascent of Mount Rinjani on that date by giving extra bonuses to them to support this as an inducement to keep them working on the Eid-al-Fitr on 06th of July till 07th of July. All trekkers agent in Lombok or other branch agent does not serve climb mount Rinjani on Eid feast, but only we can serve you at the feast of Eid al-Fitr religious holiday, but if you want to have a tolerance for a bonus our team, and we are ready to serve you.
Frequently ask questions:
|Question: When is the best time of the year to climb Mt Rinjani? And when does the national park mount Rinjani close?|
|Answer:The best season of the climbing mount Rinjani are April - December. Mt Rinjani National Park closed from January - March due to the heavy rain. In fact, almost all year round it is possible to do trek due to the tropical climate that Lombok has, unless the activity of the volcano raised. The National Park authority will send notification about the current activity of the volcano.|
|Question: What are the different between Deluxe and Standard Service at Mount Rinjani?|
|Answer:The Deluxe Service gives travelers more convenient facilities such as; porter to carry your extra luggage to mount Rinjani, mountain chair, soft mattresses for sleeping, toilet shelter, better food, etc, while Standard Budget service use communal trekking equipment.|
|Question:Do the porters carry our luggage/backpack to Mount Rinjani?|
|Answer:No they don't. Porters we provide are in charge to carry all logistic for the trek program only. If you wish, you can pay extra for extra porter to carry your extra luggage at IDR 150,000 per porter per day.|
|Question: Where can I leave my extra luggage during the trek program to Mount Rinjani?|
|Answer: You can leave luggage to our coordinators under foot of mount Rinjani. You can have all your luggage back after the trek ends. It's the usual things we do with our guests also with your luggage safe.|